Privacy Policy
The Chevening Estate Privacy Policy
The Board of Trustees of the Chevening Estate (defined as “the Chevening Estate” from hereon) is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Privacy Policy applies to this Chevening Gardens site and governs data collection and usage. By using this Chevening Gardens site, you consent to the data practices described in this statement.
This Policy only applies to data collected and held by the Chevening Estate. Data may also be collected by government or police owned equipment and held on government or police servers, in the interests of the security of the premises. The Chevening Estate is unable to process any enquiry about data, servers or equipment falling into these categories.
Collection of your Personal Information
The Chevening Estate collects personally identifiable information, such as your email address, name, home or work address or telephone number. The Chevening Estate may also collect anonymous demographic information which is not unique to you, such as your postcode, age, gender, preferences, interests, and favourites.
There is also information about your computer hardware and software that is automatically collected by the Chevening Estate. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by the Chevening Estate for the operation of this service, to maintain quality of the service, and to provide general statistics regarding use of this Chevening Estate site.
The Chevening Estate encourages you to review the privacy statements of websites you choose to link to from the Chevening Estate so that you can understand how those websites collect, use and share your information. The Chevening Estate is not responsible for the privacy statements or other content on websites other than the Chevening Estate websites.
Use of your Personal Information
The Chevening Estate does not sell, rent or lease its customer lists to third parties.
The Chevening Gardens website will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the Chevening Estate or the site; (b) protect and defend the rights or property of the Chevening Estate; and, (c) act under exigent circumstances to protect the personal safety of users of the Chevening Estate, or the public.
Use of Cookies
The Chevening Estate website uses "cookies" to help personalise your online experience. A cookie is a text file that is placed on your hard disk by a webpage server. Cookies cannot be used to run programmes or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to experience fully the interactive features of the Chevening Estate services or websites you visit.
Security of your personal Information
The Chevening Estate secures your personal information from unauthorized access, use or disclosure. The Chevening Estate secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this Policy
The Chevening Estate will occasionally update this Privacy Policy to reflect company and customer feedback. The Chevening Estate encourages you to review this Policy periodically in order to be informed of how the Chevening Estate is protecting your information.
Subject Access Requests
You have the right to request a copy of any information we currently hold about you. To receive such information please send your contact details including address to: The Estate Office, Chevening, Sevenoaks, TN14 6HG. The Estate Office will first verify the identity of the person making the request, then inform the enquirer if there are any costs for finding out the relevant data information, then supply the requested details when they are available.
Contact Information
The Chevening Estate welcomes your comments regarding this Privacy Policy. If you believe that the Chevening Estate has not adhered to this Policy, please contact the Chevening Estate at info@cheveninghouse.com. We will use commercially reasonable efforts to determine and remedy the problem promptly.
DATA PROTECTION POLICY
Definitions
· Data – information about an individual recorded on paper that is intended to go on a computer and electronic records stored on a computer.
· Personal data – data from which a living individual can be identified, eg. name, address, email, telephone number, date of birth, driving licence number, NI number and passport number.
· Confidential data – data given in confidence and not in the public domain, to be maintained within an agreed timescale, for instance financial information.
· Data Controller – the person who determines the purpose, use and processing procedure of the data.
· Data Subject – the individual who is the subject of the data.
· Subject Access Rights – an individual has the right of access to data held about them.
· Processing of data – the definition is broad and covers most aspects of data handling:
i. organisation, adaptation or alteration of the information or data,
ii. retrieval, consultation or use of the information or data,
iii. disclosure of the information or data by transmission, dissemination or otherwise making it available,
iv. alignment, combination, blocking, erasure or destruction of the information or data.
Principles of Data Protection
The Chevening Estate is committed to demonstrating that all personal data is:
- Processed lawfully, fairly and transparently
- Collected only for specific legitimate purposes
- Adequate, relevant and limited to what is necessary
- Accurate and, where necessary, kept up to date
- Stored only as long as is necessary
- Processed in a manner that ensures appropriate security,
- Action will be taken against unauthorised or unlawful use or against accidental loss, destruction or damage.
Collection of Personal Information
The Chevening Estate collects personally identifiable information, such as names, email addresses, addresses or telephone numbers. This information is gathered through voluntary provision of data by visitors to the Gardens, through completion of forms for membership or providing information online through the website.
The Chevening Estate also collects anonymous demographic information, which is not unique to individuals, such as post codes, age, gender, preferences and interests.
The Chevening Estate maintains a database of information on businesses, organisations, suppliers, contacts and other individuals with whom it does business.
When collecting data, the Chevening Estate will inform individuals and companies of the purpose for which it is requesting information and will assure them that any data given will only be used for the purposes for which it is collected.
Subject Access Requests
You have the right to request a copy of any information we currently hold about you. To receive such information please send your contact details including address to: The Estate Office, Chevening, Sevenoaks, TN14 6HG. The Estate Office will first verify the identity of the person making the request, then inform the enquirer if there are any costs for finding out the relevant data information, then supply the requested details when they are available.
Data Security
The Chevening Estate is committed to maintaining the security and confidentiality of any data it holds, and to putting in place measures to protect this data, both online and with hard copies of data held by the Chevening Estate office. All staff will be vigilant in the use of data.
Where personal data is stored on paper, it will be kept in a secure place. When it is not being used, it will be locked away, or when it is no longer needed, it will be shredded and disposed of securely.
Where personal data is stored electronically, it will be stored securely.
In the event of a security breach with data held by the Chevening Estate, the affected data subjects will be informed immediately and the breach rectified as soon as possible with processes put in place to prevent a recurrence.
If the Chevening Estate suffers from outside interference whereby hackers successfully gain access to sensitive data, then Chevening Estate will immediately inform those whose data has been accessed what has happened, in case there is any adverse impact from the incident.
DigiTickets Privacy Policy
Who we are
In this privacy policy references to "we", "us" and "our" are to The Chevening Estate. References to "our Website" or "the Website" are to thecheveningestate.digitickets.co.uk.
Information collected and its use
The information we collect via the Website may include:
- Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
- In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
- Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
- Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
- Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.
We do not store any credit card details.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
- To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
- In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
Cookie Policy
Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.
Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.
If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.
If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.
Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.
Cookie |
Name |
Expiration Time |
Purpose |
Shopping Basket |
PHPSESSID |
24 minutes |
This cookie is used to keep track of what items are in a user's shopping basket. |
Cookie Consent |
dtAnalyticsConsent |
1 year |
This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled. |
Google Analytics |
_ga |
2 years |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
_gid |
24 hours |
||
_gat_tracker-name |
1 minute |
||
Microsoft Clarity |
_clck |
1 year |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. |
_clsk |
1 year |
||
CLID |
1 year |
||
ANONCHK |
1 year |
||
MR |
1 year |
||
MUID |
1 year |
||
SM |
1 year |
||
New Relic |
__cfduid |
1 year |
This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. |
Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
The Chevening Estate
The Estate Office, Chevening, Sevenoaks
TN14 6HG
Other websites
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
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